Warranty

Warranty

BELARO products include a limited warranty against manufacturing defects. This page explains what is covered, what is not covered, and how to contact us if you need support.

Quick version
  • Belaro tools are covered by a 12-month limited warranty against manufacturing defects.
  • To claim, contact us with your order number and a clear photo/video of the issue.
  • Email: support@belaro.co
  • This warranty covers manufacturing defects and faults under normal home use, such as:
    - The device not powering on
    - Abnormal heating or performance caused by internal fault
    - Attachment fit issues caused by a manufacturing defect
  • If approved, we’ll offer a replacement, repair (where available), or refund—depending on the case.
  • Warranty period: 12 months from the delivery date.
  • The warranty does not cover:
    - Accidental damage (drops, cracks, water damage)
    - Misuse, improper handling, or use not in line with instructions
    - Normal wear and tear (cosmetic marks, scratches)
    - Damage caused by unauthorised repairs or modifications
    - Consumable items or accessories damaged through misuse
  • Email support@belaro.co with:
    - Order number
    - Full name + delivery address
    - Description of the issue
    - Clear photos/video showing the problem (and packaging if relevant)
    We may ask a few questions to confirm the issue and the safest next step.
  • We aim to respond within 24–48 hours (business days).
  • If a return is needed for inspection, we’ll provide the next steps.
  • This warranty is in addition to your statutory consumer rights.
Need help fast? WhatsApp or call: +44 7425 808970 • Mon–Fri 9:00–17:00 (UK)