FAQs
FAQs
Find quick answers to common questions about BELARO orders, delivery, returns, tracking, product use, and customer support.
Do I need an account to order?
- No — you can check out as a guest. Creating an account helps you track orders and save details.
How much is shipping?
- Free standard shipping to the UK & EU. Tracked delivery
How long does delivery take?
- UK: 2–5 business days
- EU: 3–7 business days
- Exact estimates appear at checkout.
How do I track my order?
- You’ll receive a tracking link by email once your order ships. You can also use “Track Your Order” in the footer.
Can I change or cancel my order?
- If your order hasn’t been dispatched yet, contact us ASAP with your order number. Once dispatched, changes/cancellations may not be possible.
What is your returns policy?
- Returns are accepted within our return window if items are unused and in original packaging. See Returns & Refunds for full details.
What if my item arrives damaged or faulty?
- Email support@belaro.co within 48 hours of delivery with your order number + clear photos/video (and packaging if damaged).
- We’ll arrange a replacement or refund after review.
How can I contact you?
- Email: support@belaro.co
- Phone: +44 7425 808970
- Hours: Mon–Fri, 9:00–17:00 (UK time)