Privacy Policy | BELARO
Privacy Policy
This Privacy Policy explains how BELARO collects, uses, stores, and protects customer information when you visit our website, place an order, or contact our support team.
Quick version
- We collect only what we need to process orders, provide support, and improve the store experience.
- We never sell your personal data.
- Some trusted partners (payments, shipping, analytics) help us run the store.
- You can request access, deletion, or corrections at any time.
- Contact: support@belaro.co
What information we collect
- Order details: name, billing/shipping address, email, phone (if provided), items purchased.
- Payment info: handled securely by payment providers (we do not store full card details).
- Account data: login details if you create an account.
- Support messages: emails/messages you send us.
- Device & usage data: IP address, browser, pages visited, and on-site actions (via cookies/analytics).
How we use your information (and legal basis)
We use your data to:
- Fulfil orders & provide service (contract).
- Send order updates (contract).
- Customer support & returns (legitimate interest / contract).
- Fraud prevention & security (legitimate interest / legal obligation).
- Marketing emails (if you opt in) (consent — you can unsubscribe anytime).
- Improve performance & user experience (legitimate interest / consent for cookies where required).
Who we share data with
We may share limited data with:
- E-commerce platform: Shopify (store hosting & checkout).
- Payment providers: to process payments.
- Shipping/fulfilment partners: to deliver your order and provide tracking.
- Analytics & marketing tools: to understand site performance and improve ads (where enabled).
We only share what’s necessary for each purpose.
Cookies & tracking
- We use cookies to run the site, remember preferences, and measure performance.
- Some cookies may be used for advertising/retargeting (if enabled).
- See our Cookie Policy for details and controls.
International transfers
- Your data may be processed outside the UK/EU (for example, by service providers).
- When that happens, we use appropriate safeguards (such as standard contractual clauses) to protect your data.
Data retention & security
- We keep data only as long as needed for orders, support, and legal/accounting requirements.
- We use reasonable security measures to protect your data, but no system is 100% risk-free.
Your rights (UK/EU)
Depending on your location, you may have the right to:
- Access your data
- Correct inaccurate data
- Request deletion (where applicable)
- Object or restrict certain processing
- Data portability
- Withdraw consent (for marketing/cookies)
- Lodge a complaint with your local data authority (UK: ICO)
To request any of the above:
support@belaro.co
Contact & updates
- ALOLABI GROUP LTD
71-75 Shelton St, London WC2H 9JQ, UK
Email: support@belaro.co
Last updated: 28 August 2026
