Contact Us
Need help with your order or have a question about a BELARO product? Contact our support team for help with shipping, returns, tracking, product guidance, or warranty support.
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CONTACT INFORMATION
We love to hear from you on customer service, orders, website feedback, or anything you'd like to share. Your comments and suggestions are appreciated—please complete the form below.
71–75 Shelton St, London WC2H 9JQ, United Kingdom
+44 7425 808970
support@belaro.co
Mon–Fri 9:00–17:00 (UK time)
Where is my order?
Use the "Track Your Order" page in the footer. Enter your order number and the email used at checkout. Tracking may take 24–48 hours to appear after dispatch.
Can I change my delivery address?
Contact us as soon as possible at support@belaro.co with your order number and the correct address. We can only update addresses before dispatch. Once shipped, changes are not possible.
Returns & refunds
You can request a return within our return window. Items must be unused and in original packaging with all accessories included. Email support@belaro.co with your order number and reason for return. See our Returns & Refunds page for full details.
My order arrived damaged — what do I do?
Contact us within 48 hours of delivery. Send your order number, a clear photo or video of the damage, and packaging photos if relevant to support@belaro.co. We'll arrange a replacement or refund as appropriate.
Warranty
Belaro tools are covered by a 12-month limited warranty against manufacturing defects. To make a claim, email support@belaro.co with your order number and a clear photo or video of the issue. See our Warranty page for full details.