Shipping & Delivery
We offer free tracked delivery across the UK and selected EU countries (Germany, France, Spain and Italy). Here you’ll find delivery times, tracking details, dispatch information, and everything you need to know before placing your BELARO order.
Quick version
• Free standard shipping to the UK & EU — tracked.
• Processing time: 1–3 business days (Mon–Fri).
• Estimated delivery after dispatch: UK & EU 5–8 business days.
• A tracking link is emailed as soon as your order ships.
• Need to change your address? Contact us as soon as possible before dispatch.
Where do you ship?
UK: Nationwide delivery (incl. most mainland areas).
EU: Germany, France, Spain and Italy.
Remote areas may take longer.
How long does delivery take?
UK:
• Estimated delivery: 5–8 business days after dispatch.
EU:
• Estimated delivery: 5–8 business days after dispatch.
• Delivery times are estimates and may vary during peak periods, public holidays, customs processing, or unexpected carrier delays.
Handling & dispatch
• Orders are normally processed within 1–3 business days (Monday–Friday).
• Orders placed during weekends or public holidays are processed on the next business day.
• Processing time is separate from the estimated delivery time.
• You will receive a shipping confirmation email with tracking information once your order has been dispatched.
How do I track my order?
Once your order ships, we email you a tracking link.
Tracking updates may take 24–48 hours to appear after dispatch.
Customs, VAT & extra fees
UK orders: No additional fees.
EU orders: VAT is included in the price at checkout. No additional fees on delivery.
Can I change, cancel, or update my address?
Possible before dispatch only.
Contact us ASAP with your order number and the update needed.
Once dispatched, changes or cancellations aren’t possible in most cases.
Returns & refunds
• You may return your order within 30 days of receiving it.
• You are welcome to try the product. Please return it clean, in good condition and in its original packaging, with all attachments and accessories included.
• Refunds are issued to the original payment method within 14 days of us receiving your return.
• Please see our Returns & Refunds page for full details and return instructions.
Faulty, damaged, or warranty help
If your item arrives damaged or faulty, contact us as soon as possible (ideally within 48 hours of delivery for transit damage).
Send your order number + clear photos/video (and packaging if damaged).
Within 30 days of delivery you can choose a refund or a replacement; after that, our 12-month warranty applies.