Shipping & Delivery
We offer free tracked delivery across the UK and selected EU countries. Here you’ll find delivery times, tracking details, dispatch information, and everything you need to know before placing your BELARO order.
Quick version
• Free standard shipping to the UK & EU — tracked.
• Processing time: 0–1 business day (Mon–Fri).
• Estimated delivery: UK 2–5 business days | EU 3–7 business days.
• Tracking link is emailed as soon as your order ships.
• Need to change your address? Contact us ASAP before dispatch.
Where do you ship?
UK: Nationwide delivery (incl. most mainland areas).
EU: Selected EU countries (delivery times vary by location).
Remote areas may take longer.
How long does delivery take?
UK: 2–5 business days.
EU: 3–7 business days.
During peak periods, delivery may take a little longer.
Handling & dispatch
Processing time: 0–1 business day (Mon–Fri).
Orders placed on weekends/holidays are processed next business day.
How do I track my order?
Once your order ships, we email you a tracking link.
Tracking updates may take 24–48 hours to appear after dispatch.
Customs, VAT & extra fees
UK orders: No additional fees.
EU orders: Depending on your location and shipping route, local VAT/import fees may apply.
If any fees are charged by customs/carriers, they are the customer’s responsibility.
Can I change, cancel, or update my address?
Possible before dispatch only.
Contact us ASAP with your order number and the update needed.
Once dispatched, changes or cancellations aren’t possible in most cases.
Returns & refunds
You can request a return within our stated return window.
Items must be unused and returned in original packaging.
Refunds are issued after inspection to the original payment method.
Faulty, damaged, or warranty help
If your item arrives damaged or faulty, contact us within 48 hours of delivery.
Send your order number + clear photos/video (and packaging if damaged).
We’ll arrange a replacement or refund where appropriate.