Returns & Refunds

Returns accepted within our stated return window (see below).

Items must be unused, with original packaging and all accessories included.

Refunds are issued to the original payment method after inspection.

For faulty/damaged items, we’ll make it right—contact us within 48 hours of delivery.

Need help? Email: support@belaro.co

• You can request a return within our return window shown on your order confirmation / returns page.
  
• Returns requested outside the window may not be eligible.
  
• This does not affect your statutory rights.
  

Eligible:

• Unused items in original condition
  
• Original packaging + all attachments/accessories included
  

Not eligible:

• Used items / signs of wear
  
• Missing accessories or packaging
  
• Damage caused by misuse or incorrect handling

Email us at support@belaro.co with:

• Order number
  
• Reason for return
  
• Photos (if relevant)
  
• We’ll reply with the next steps and return instructions.

• Once your return is received and inspected, we process the refund.
  
• Depending on your bank/payment provider, it may take a few business days to appear.
  

• If you changed your mind: return shipping may be the customer’s responsibility.
• If the item is faulty/damaged: we’ll cover what’s needed to resolve it (replacement/refund).

• We currently don’t offer direct exchanges in all cases.
• The fastest option is usually: return (if eligible) + place a new order.

• Contact us within 48 hours of delivery.
• Send: order number + clear photos/video (and packaging photos if damaged).
  
• We’ll offer the best resolution: replacement, refund, or another suitable option.

• If your order hasn’t been dispatched yet, we may be able to help.
  
• Once dispatched, changes/cancellations are usually not possible.