Returns & Refunds Policy

We want you to feel confident shopping with BELARO. This policy explains how returns and refunds work. It does not affect your statutory rights.

Quick version

• 30-day returns, counted from the day you receive your order.
• Changed your mind? Return it within 30 days for a refund of the item price. Return postage is paid by you.
• Faulty, damaged or incorrect item? We cover return postage and offer a repair, replacement or full refund.
• Refunds are issued within 14 days of us receiving your return, to your original payment method.
• No restocking fees.
• Help: support@belaro.co · +44 7425 808970 (Mon–Fri, 9:00–17:00 UK time).

Return window

You can return your order within 30 days of receiving it. If your order arrives in more than one parcel, the 30 days start from the day you receive the last item.

Condition of returned items

You are welcome to try your product. Please return it clean, in good condition, with all attachments, accessories and the original packaging. If an item is returned damaged, or with parts missing, as a result of handling beyond what is needed to try it, we may reduce the refund to reflect the loss in value, as permitted by law.

How to start a return

Email support@belaro.co with your order number and the reason for your return (photos help if the item is faulty). We will reply within one business day with the return address and instructions. Please contact us before sending anything back.

Refunds

• We refund within 14 days of receiving your return.
• Refunds go to your original payment method. Your bank or payment provider may take a few extra business days to show the refund.
• If you return a whole order because you changed your mind within 14 days of delivery, we also refund the original delivery charge (our delivery is free, so there is normally nothing to add).

Return postage

• Change of mind: return postage is paid by you. We recommend a tracked service, as we cannot refund items lost on their way back to us.
• Faulty, damaged or incorrect items: we pay return postage and will send you a prepaid label or reimburse the cost.

Faulty, damaged or incorrect items

If your item arrives damaged, faulty or incorrect, please contact us as soon as possible, with your order number and photos or a video of the issue (including the packaging if the parcel was damaged).

• Within 30 days of delivery: you can choose a full refund or a replacement.
• After 30 days: every BELARO product comes with a 12-month warranty against manufacturing defects. We will repair or replace the item, or refund you if a repair or replacement is not possible.

The warranty does not cover damage caused by accidents, misuse, or normal wear and tear, and it does not affect your statutory rights.

Exchanges

The quickest way to exchange an item is to return it for a refund and place a new order.

Cancelling an order

If your order has not been dispatched yet, email us and we will cancel it and refund you in full. Once it has been dispatched, you can return it as described above.

Contact

ALOLABI GROUP LTD, trading as BELARO
128 City Road, London EC1V 2NX, United Kingdom
Email: support@belaro.co · Phone/WhatsApp: +44 7425 808970
Support hours: Monday to Friday, 9:00–17:00 UK time. We reply within one business day.